Assistance with Care and Housing for the Aged (ACHA Vic only)

The Assistance with Care and Housing for the Aged (ACHA) program is aimed at supporting those members of the community who are aged, frail and homeless (or at risk of homelessness) by linking them into community services and assisting them in finding affordable, appropriate long term housing which meets their needs.

For the purposes of program eligibility, frail relates to the need for some level of care as a result of functional decline. This may include assistance with activities of daily living, domestic assistance, personal care, assistance with mobility and / or case management.

Accessing ACHA

Clients are referred to ACHA by the Commonwealth governments “My Aged Care” service which is an entry point to the aged care system. My Aged Care is responsible for assessing client needs and then referring onto local services as requires. My aged care can be contacted by clients, carers or other services on:

1800 200422 Mon-Fri 8am-8pm and Sat 10am-2pm.

The My Aged Care website is:

If there is an urgent need, such as a person experiencing homelessness, it is recommended that support be access via the Victorian Homelessness entry point for immediate assistance at:

Haven Home Safe
143A Lime Avenue, Mildura

If homelessness support is required outside normal business hours (that is, after 5pm on weeknights and on weekends) please contact the Victorian State-Wide Homelessness
After hours number on: 1800 825 955

An Australian Government initiative.