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Family Safety

We provide comprehensive support and assistance to individuals experiencing and escaping family violence.

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Orange Door

What is the aim of the program?

The Orange Door is a partnership between local community services organisations, the Victorian Department of Families, Fairness and Housing and Family Safety Victoria. MASP is proud to partner with Family Safety Victoria in support of families in the Mallee.

This partnership involves working together to reduce family violence and ensuring the safety and wellbeing of children and young people.

The Orange Door also works with people who perpetrate family violence to help them address their behaviour.

More information on The Orange Door, including contact details, can be found at www.orangedoor.vic.gov.au

How can you access the program?

Everyone is welcome at The Orange Door, and you don’t need a referral. You can seek help or support if you are a migrant or a refugee or do not have permanent residency. There are multiple ways to access help and support from The Orange Door, including face-to-face and via phone or email:

Self Referral

Agency Referral

Who is the program for?

The Orange Door can help if:

  • You need help with parenting, or you are worried about the wellbeing or development of a child or young person.  
  • Someone close to you is making you feel afraid or unsafe such as your partner, ex-partner, family member or carer.  
  • You are a child or young person who doesn’t feel safe or cared for.  
  • You are at risk of using abusive or controlling behaviour or you need help with these behaviours at home or in a relationship.  
  • You are worried about the safety of someone you know.  
  • You have experienced family violence, including controlling behaviour like someone monitoring where you go, who you visit or how you spend money. 

The Orange Door in Mallee

113 Madden Avenue
Mildura, 3500
14-18 McCallum Street
Swan Hill, 3585

The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). 

If you are unsafe and require immediate assistance, please call 000.

Restoring Relationships

What is the aim of the program?

Restoring Relationships is a partnership of MASP, and Berry Street Take Two.  The program supports families with previous experience of family violence and where a young person is currently using unsafe behaviours in the home.

Restoring Relationships is offered as a voluntary service. There is a strong emphasis on safety and communication, and families have the right to nominate an advocate and an interpreter, if necessary, to be present during the assessment phase and all client contacts.

How can you access the program?

Referrals and all enquiries can be made via e-mail to restoringrelationships@masp.org.au

Self Referral

Agency Referral

While each episode of support is tailored and client led, overall program aims may include:

  • Reducing the use of unsafe behaviours used by young people towards their parents/carers, siblings and other family members. 
  • Supporting young people to strengthen relationships with siblings, peers and other family and community members. 
  • Helping young people identify and challenge their use of unsafe behaviours and adopt non-violent/non-abusive alternative ways of interacting in family relationships.
  • Helping families and young people to understand each family members behavioural choices within the context of their own life experiences.
  • Providing options for therapy to support young people in understanding what is happening, why is it happening, and to have an opportunity to explore how things could be different. 
  • Improving the emotional health and wellbeing for the young person. 
  • Reducing parental stress, anxiety, guilt, and shame. 

Who is the program for?

Restoring Relationships is for young people aged 12–17 years old and their families, where:

The young person is residing in the home at the time of referral.

The young person is using violence or at risk of using violence against a parent or carer, resulting in the young person being at increased risk of homelessness, criminal justice involvement, disengagement from education or mental health vulnerability.

The parent/carers are likely to experience an increase in the frequency and severity of family violence, resulting in reduced safety and well-being for themselves and other children living in the family home.

Family Safety Housing Support (NSW)

What is the aim of the program?

The Family Safety Housing Support team works with clients who are experiencing homelessness, or are at risk of homelessness because of domestic and family violence. Our staff understand that domestic and family violence is complicated and can impact many areas of your life. Our staff can help with

  • Supporting you and your family to find a safe place to stay.
  • Working with you to feel safer, including family and domestic violence risk assessment and safety planning.
  • Working with you to identify what you and your family need to live free from violence, including accessing legal support and counselling services.

How can you access the program?

You can access this program by presenting in person to MASP main reception at 118-124 Pine Avenue or our NSW office at 24 Millie Street, Dareton, by telephoning MASP on 03 5021 6500 and asking to speak to a Family Safety Housing Support worker, or by emailing info@masp.org.au.

Self Referral

Agency Referral

Who is the program for?

The Family Safety Housing Support program is available for young people, women and families in the Wentworth and Balranald shires who are experiencing homelessness, or are at risk of homelessness, because of family and domestic violence.